Terms of Service

1. Acceptance & eligibility

By signing up for, accessing, or using the Klovac platform (the "Service") you agree to be bound by these Terms of Service ("Terms"). If you are entering into them on behalf of a company or other legal entity, you represent that you have authority to bind that entity. You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service.

If we have signed a separate master services agreement, order form, or enterprise licence with you that conflicts with these Terms, the signed agreement controls.

2. Definitions

• "Workspace" means a tenant account on the Service.
• "Customer Data" means content you or your end users upload, ingest, or generate on the Service, including knowledge-base content and conversation transcripts.
• "End User" means a person who interacts with a Klovac-powered agent operated by you.
• "BYOK Credentials" means API keys and credentials you provide for third-party AI providers.
• "Klovac Cloud" means the Service hosted by Klovac.
• "Documentation" means the user guides and admin docs we publish.

3. Account, licence & scope

3.1 Licence

Subject to your payment of fees and compliance with these Terms, Klovac grants you a non-exclusive, non-transferable, non-sublicensable, worldwide right to access and use the Service for your internal business purposes during the term.

3.2 Your accounts

You are responsible for keeping credentials secure, managing your team members' roles and access, and for all activity that occurs under your accounts. Notify hello@klovac.com of any suspected unauthorised access.

3.3 Demos

We may provide a guided demo of the Service for evaluation purposes. A demo is for evaluation only, may be modified or withdrawn at any time, and does not grant a licence to use the Service in production. We do not offer a free trial.

4. Acceptable use

You must not, and must not allow any End User to:

• Use the Service to violate any law or third-party right (including IP, privacy, publicity, defamation, and consumer-protection laws).
• Send spam, phishing, scam, fraud, malware, or harassment via the Service.
• Use the Service to send unsolicited marketing in violation of CAN-SPAM, GDPR/ePrivacy, TCPA, CASL, or equivalent.
• Reverse-engineer, decompile, or attempt to extract source code, model weights, or proprietary training data of the Service, except where permitted by law.
• Resell, sublicense, or operate the Service as a substantive component of a competing offering without our written consent.
• Use the Service to process special-category data, child data, payment-card data, government IDs, or health data without notifying us in advance and signing the appropriate addenda.
• Interfere with the Service's operation, probe its security, or exceed published rate limits.
• Use the Service in connection with weapons, terrorism, human-trafficking, child sexual abuse material, or other content prohibited by applicable law.
• Use the Service in jurisdictions subject to comprehensive sanctions (see §15).

We may suspend the Service or specific features without notice where required to stop ongoing harm or comply with the law.

5. WhatsApp & Meta platform terms

If you enable the WhatsApp channel, you also agree to and must comply with:

• The WhatsApp Business Solution Terms.
• The Meta Platform Terms and Developer Policies.
• The Meta WhatsApp Business Messaging Policy and Commerce Policy.

You confirm that you have a lawful basis to message each End User (for example, an opt-in collected with clear notice), and you will respect the 24-hour customer-service window and template-message rules. You will not use Klovac to send a category of messages prohibited by WhatsApp (e.g. messages to opted-out users, illegal goods, certain financial-services categories without authorisation).

Meta may suspend or restrict your WhatsApp Business Account at its discretion under its terms. We are not liable for Meta's actions, but we will use commercially reasonable efforts to assist you.

6. Customer data & BYOK

6.1 Ownership

As between us, you own Customer Data. You grant Klovac a worldwide, non-exclusive licence to host, process, and transmit Customer Data solely to provide and improve the Service. We do not sell Customer Data and we do not use the content of Customer Data to train models (see Privacy Policy §6).

6.2 Your responsibilities

• You are responsible for the legality, accuracy, and quality of Customer Data and for obtaining all necessary consents.
• You will provide End Users with appropriate privacy notices.
• You will not upload anything you do not have the right to upload.

6.3 BYOK

You may connect API credentials from third-party AI providers. You agree to those providers' terms, you are responsible for their fees, and you authorise us to use those credentials solely to provide the Service. We store BYOK Credentials encrypted at rest.

6.4 Data Processing Agreement

Our standard DPA applies whenever we process personal data on your behalf and is incorporated into these Terms by reference. EU and UK Standard Contractual Clauses are incorporated where applicable.

6.5 Data export & deletion

You can export Customer Data at any time during the term using in-product tools. On termination, we delete Customer Data after a 30-day grace period, subject to legal retention requirements and rolling backup cycles.

7. Fees & payment

• Plans. Klovac is offered as a one-time Lifetime License (₹11,999 + GST in India; $130 internationally) or a monthly plan (₹999 + GST / $11 per month). Both include the full platform. Optional add-ons are available on either plan: Integrations (GoHighLevel + Calendly) at ₹5,000 + GST / $60, and extra team seats (5 seats) at ₹3,000 + GST / $35.
• Payment & taxes. Payments are processed by our payment partner Razorpay. Indian customers are charged in INR plus applicable GST; customers outside India are charged in USD. Fees are exclusive of taxes except where stated.
• Billing cycle. The one-time licence is charged once. The monthly plan is charged in advance each month and renews until you cancel.
• Third-party costs. Fees for AI inference (your own BYOK providers), WhatsApp/Meta messaging, and other third-party services are paid by you directly to the third party. Klovac does not mark up or resell those services.

Refunds. All fees are non-refundable, except where a refund is required by applicable law. You may cancel the monthly plan at any time; it will not renew for the following month, and you keep access until the end of the current paid period. Mandatory consumer rights are unaffected (see §17).

8. Intellectual property

The Service, including all software, designs, trademarks, logos, and Documentation, is and remains our property or that of our licensors. Nothing in these Terms transfers IP to you except the limited licence in §3.1. We retain a perpetual right to use anonymised, aggregated, non-personal usage data to improve the Service.

If you provide feedback, suggestions, or feature requests, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use them without obligation.

9. Confidentiality

Each party will protect the other's Confidential Information with at least the standard of care it uses for its own and will use it only to perform the Terms. Confidential Information does not include information that is public through no fault of the receiving party, was independently developed, or is lawfully received from a third party. Either party may disclose Confidential Information where legally compelled, after notice where allowed.

10. Warranties

Each party warrants that it has authority to enter into these Terms. Klovac warrants that the Service will materially conform to the Documentation during the term. As your sole remedy for breach of this warranty, we will (a) use commercially reasonable efforts to repair the non-conformity or (b) terminate the affected portion of the Service and refund pre-paid, unused fees for it.

11. Disclaimers

Except as expressly stated above, the Service is provided "as is" and "as available". To the maximum extent permitted by law, Klovac disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Klovac does not warrant that AI outputs are accurate, complete, or fit for any purpose. AI responses may be incorrect, biased, or otherwise flawed. You are responsible for human-reviewing AI outputs before relying on them for decisions that affect End Users.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of these Terms, even if advised of the possibility.

Each party's total cumulative liability under these Terms will not exceed the total fees paid or payable by you to Klovac for the Service in the 12 months preceding the event giving rise to the claim.

The cap above does not apply to: (a) breach of §4 (Acceptable use); (b) breach of §9 (Confidentiality); (c) your indemnification obligations in §13; or (d) liability that cannot be excluded under applicable law (e.g. death or personal injury caused by negligence, fraud, statutory consumer rights).

13. Indemnification

Klovac will defend you against third-party claims alleging that the Service, as provided by us and used in accordance with these Terms, infringes the claimant's IP rights, and will pay damages and costs finally awarded or agreed in settlement. We have no obligation for claims arising from Customer Data, your modifications, your combination of the Service with anything we did not provide, or your use after we asked you to stop.

You will defend Klovac against third-party claims arising from Customer Data, your use of the Service in violation of these Terms, or your acts or omissions in operating the Klovac-powered agent for End Users.

The party seeking indemnity will give prompt notice, sole control of defence, and reasonable cooperation. No settlement that admits liability for, or imposes an obligation on, the indemnified party will be made without its consent.

14. Term & termination

• These Terms start when you accept them and continue until terminated.
• The monthly plan renews each month until you cancel; cancellation takes effect at the end of the current paid period. The one-time Lifetime License does not renew.
• Either party may terminate for material breach not cured within 30 days of written notice.
• Either party may terminate immediately if the other becomes insolvent.
• On termination, your right to access the Service ends; we will make Customer Data available for export for 30 days then delete it per §6.5.
• Sections that by their nature should survive (e.g. IP, confidentiality, disclaimers, liability, indemnity, governing law) survive termination.

15. Export controls & sanctions

You confirm that you are not located in, organised under the laws of, or owned/controlled by a person ordinarily resident in a country subject to comprehensive US, UK, EU, or UN sanctions (currently including Cuba, Iran, North Korea, Syria, and the Russian-occupied regions of Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhia). You are not on any restricted-party list. You will comply with all applicable export-control and sanctions laws when using the Service.

16. Governing law & disputes

These Terms are governed by the laws of India, excluding conflict-of-law rules. The courts located in Telangana, India have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its IP or Confidential Information.

If you are a consumer in India, the EEA, UK, Switzerland, or another jurisdiction with mandatory local-law rights, those rights are unaffected by this section. The European Commission's online dispute-resolution platform is at ec.europa.eu/consumers/odr.

17. Mandatory consumer rights

Nothing in these Terms limits rights that cannot be waived under applicable consumer law, including but not limited to:

• The Indian Consumer Protection Act, 2019.
• EU Consumer Rights Directive 2011/83/EU (14-day withdrawal right).
• UK Consumer Rights Act 2015.
• Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010).
• The German BGB, the French Code de la consommation, and equivalent regimes.

If you are a consumer in such a jurisdiction, those rights apply notwithstanding anything in these Terms.

18. Changes

We may update these Terms from time to time. We post the new version with a refreshed "Effective" date. Material changes are notified by email to account admins and by in-app banner at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

19. General

• Assignment. You may not assign these Terms without our written consent (not unreasonably withheld). We may assign to an affiliate or to a successor in a merger, acquisition, or sale of assets.
• Notices. To us: hello@klovac.com. To you: the email on file for your account.
• Force majeure. Neither party is liable for failure caused by events beyond reasonable control.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Severability. If a provision is held unenforceable, the rest remains in effect.
• Entire agreement. These Terms (plus the Privacy Policy, DPA, and any order form) are the complete agreement between us.
• Independent contractors. The parties are independent contractors; no agency, partnership, or employment is created.

20. Contact